Privacy Policy

Your files

Everything you do with File Acture happens on your device. Your files, their names and their folder paths are never uploaded, sent to us or shared with anyone.

Originals are never modified. Results are saved as new files in the folder you choose.

Information the app sends

The app connects to our server only for the purposes below, and never includes file names, paths or contents.

License activation (Pro): your license key is issued by Polar, our payment provider, when you buy Pro. When you activate, the app sends the key, a random installation ID created by the app, the platform, the app version and the name of your device as shown in its system settings to our server, which passes the key, the device name (as the activation's label), the installation ID, the platform and the app version on to Polar to record the activation. We use this to confirm your license, apply the device limit and let you deactivate a device; you can also see and remove activated devices in your Polar customer portal. The app renews its license about once a week when you're online. How Polar handles this data is described in Polar's privacy policy.

Free runs: to count the 3 free runs on each device, the app sends a device key, the installation ID, the platform, the app version, the tool you used and whether the run produced a result. The device key is created on your device from its hardware identifier with a one-way function. The identifier itself never leaves your device, and our server stores the key only in a further hashed form.

Update checks: the app asks our server for the latest version for its platform. You can turn off automatic checks in Settings › Updates.

Anonymous usage statistics (off by default): if you turn on “Share anonymous usage statistics” in Settings › Privacy, the app sends, at most once a day, the installation ID, the app and operating system versions, your language and region setting, and how many times the app was opened, each tool was used and the Pro window was shown.

Feedback: when you send feedback, we receive your message, the topic you picked, the email address if you add one, and the app and operating system versions.

What we don't collect

We don't collect your files, your location or your contacts, we don't use advertising identifiers, and the app contains no advertising or third-party analytics code.

This website

This website uses no cookies, analytics or tracking scripts, and it loads no fonts or scripts from other companies.

Like any web server, ours processes technical data such as your IP address, the time and the page requested in order to deliver the site and keep it secure. We don't use this data to identify you.

The purchase confirmation page (/success) sends the purchase reference from its link to our server so that it can show your license key; nothing is stored in your browser.

Purchases

Pro licenses are sold through Polar (polar.sh), which acts as the merchant of record. Polar processes your payment, creates your license key and emails it to you; we receive your email address, your order details and the license key so we can confirm your license. We never see your card details.

Where information is kept and for how long

Our server is hosted by Hetzner Online GmbH in Germany. Your purchase, your license key and its activations are also held by Polar, which provides the customer portal.

License and activation records are kept for as long as the license exists. Free-run records are kept for as long as they are needed to count free runs. Usage statistics are kept as an installation record and daily totals per tool. Feedback is kept until it has been dealt with.

Your choices

You can use File Acture without sharing usage statistics and switch them off at any time. You can deactivate a device in Settings › License. To see, correct or delete information we hold about you, email us.

Changes

If the app starts handling information differently, we will update this policy and the date above before the change takes effect.